Returns

REFUND & RETURNS POLICY - PLUGFITSA

RETURNS

Due to hygiene and safety reasons, we CANNOT accept returns on opened beauty, wellness, or personal care products.

Unopened and sealed items can be returned within 7 days of delivery.

REFUNDS

Once we receive and inspect your returned item, we will send you an email to notify you that we have received it.

Approved refunds will be processed to your original payment method within 5-7 business days.

HOW TO START A RETURN

1. Email us at: chaukeandile726@gmail.com 

2. Include your order number + photos of the item

3. Our South African support team will send you return instructions

Note: Customer is responsible for return shipping costs.

DAMAGED OR WRONG ITEM

If you received a damaged, defective, or wrong item, contact us within 48 hours of delivery. 

We will send a replacement or full refund - shipping is on us.

EXCHANGES

We only replace items if they are defective or damaged. 

If you need a different product, please return the unopened item and place a new order.

QUESTIONS?

WhatsApp us or email chaukeandile726@gmail.com

Proudly South African 🇿🇦